Management of offers
There are endless ways and means of placing goods for sale on the Internet. In order to be successful, excellent specialised knowledge of online marketplaces and selling options is needed. Furthermore, it is essential to understand the consumer profiles on the respective marketplaces well, so that you can optimally shape your offers. Finally, one needs to present product information and fotos so as to promote sales, and for that one needs to create an online-design that is in line with the know-how and requirements of our clients (e.g. company logo, design, CI); this guarantees your products an optimal presentation in the Internet.

Customer service and support
With respect to distance trade via online sales and acutions close customer support is particularly decisive. LIMAL offers a highly competent service centre that is available at any time to answer possible questions arising on behalf of customers, via email, fax or telephone.

Order management
Direct contact is made with the customer after a sale or a completed auction, which is then followed by the organisation of payment-management and the dispatch of goods to the customer.

Payment management
No matter from which angle you look at it: payment of a completed transaction via eBay is a very sensitive subject. This is why we developed a very special system that guarantees security and swiftness of the transaction for all parties involved. All turnover flows into a special trust account, incoming payments are booked and processed on a daily basis. This trust account underlies a strict set of rules, so that the obtained commissioned turnover is secured and available to suppliers in all events.

Logistics
The complete process of logistics, i.e. from storing to commissioning, from packaging to dispatching etc., is handled by our own warehousing or a partner warehouse. Our technology offers full transparency of the dispatch status at all times.

CRM
Following a successful sale, all customer data is stored by us (in line with data privacy rights) and used for possible after-sales activities. For example, we maintain customer contact by means of a newsletter that supplies information with regards to new projects or any other affairs that may be of interest to the customer. The close ties to our processes that our customers enjoy as well as the information supplied to them are part of our sales success on eBay.

After-Sale-Service
We are naturally available to all customers after the point of sale. This includes product advice, if problems should arise or if there should be a product complaint or return.

Sales analysis and reporting
Our B2B clients receive a monthly detailed report of all sales and auctions, showing obtained prices, quantities, etc. (in the pilot-phase, these reports can be supplied on a weekly basis, if desired). In this manner various sales settings can be compared and optimised if necessary.

Accounting and payment
The payments of the purchasers of products are administrated securely and paid out to clients once the process of invoicing is completed. A detailed statement is created to illustrate the ratio between money obtained versus costs for our services. The client then bills us for the outstanding amount.